Say no to a refund request politely
A customer asks for a refund that our policy doesn't allow: [POLICY + REQUEST]. Write a respectful reply that explains the policy, offers any alternative I'm able to give: [OPTIONS], and keeps the relationship.
A customer asks for a refund that our policy doesn't allow: [POLICY + REQUEST]. Write a respectful reply that explains the policy, offers any alternative I'm able to give: [OPTIONS], and keeps the relationship.