Reply to an upset customer
A customer wrote: [PASTE]. Write a calm reply that acknowledges their specific problem, apologizes where we were at fault, states what we can do per our policy: [POLICY], and gives a clear next step.
A customer wrote: [PASTE]. Write a calm reply that acknowledges their specific problem, apologizes where we were at fault, states what we can do per our policy: [POLICY], and gives a clear next step.